Have you doubts? Call us at 911 547 478
Travel Agency Travel Agency
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LEGACY

WEBSITE OWNERSHIP

TRAVEL TRAVELPARK, S.L.U. (hereinafter, PARK MEETING) residing in Madrid, Paseo de la Castellana 216, floor 16, postal code 28046, CIF B-85057073 Inscribed in the Mercantile Registry of Madrid, Volume 24,521, Folio 38, Section 8, Page M-441213, Entry 1. is the owner of the website www.travelparks.com/en (hereinafter, the Portal) nd puts at the disposal of Internet users, with the aim of providing information on products and offers both Travelpark Viajes, SLU, as its parent United Parks, SA, and other of its affiliates (hereinafter, GROUP MEETING PARKS), nd allow the provision of various services ticket and season passes through the Portal.
Customer Service: 911 547 478*.
*The cost of calling will be the basic interprovincial rate, at no additional cost to the user.
 

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions expressly regulate the relations arising between PARKS MEETING and / or, where appropriate, the Group companies and users who take the provision of services or products offered through the Website.

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, services of information society and electronic commerce, the Law 7/1998 on General Conditions, Royal Decree 1906/1999 regulating the telephone and electronic contracting with general conditions in the implementation of Article 5.3 of the Law 7/1998, Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, Royal Decree-Law 14/1999 regulating the Electronic Signature and few laws are applicable.

Online Dispute Resolution: The European Comission provides with an Online Dispute Resolution system for consumers’ complaints regarding e-commerce that you will find available in http://ec.europa.eu/consumers/odr/.
E-mail: reservastravelparks@grpr.com.

 

This document is available at all times in the section on-line shopping MEETING PARKS Portal and can be printed and stored by the user.

INFORMATION PRIOR TO HIRING

These General Terms and Conditions are intended to regulate the general conditions of supply of the services offered by PARKS MEETING through ww.travelparks.es. The services currently provided MEETING PARKS and are under contract with service users selling some type of tour packages (“Hotel Tourist”) that include accommodation in hotels and the entrance to the parks or in each case chosen within the range of leisure parks managed by GROUP MEETING PARKS and, where appropriate, other products offered via the Portal.

The products and services offered by PARKS MEETING will be hired by any users residing in Spain or in another Member State of the European Union or the European Economic Area and for those users who have resided in a state outside the European Union or the European Economic Area may be applicable Spanish legislation.

The sales service Tourist Offers GROUP MEETING PARKS and of any other products offered via the Portal, is onerous, and the price of each tourist offer (including taxes) is determined at each point in the Portal.

Access to information contained in the Portal is not subject to any payment.

You understand that the information contained on the Website, general information catalog of tourist as well as the other products, if any, offered in the portal and the General Conditions of Contract and further, are enough and sufficient to the exclusion of error in the formation of consent.

Procedures

To proceed with the use of the various services offered on the Website purchase, the user must follow all directions and instructions in every moment of the buying process on the screen (CART), filling in for this purpose the information required by the forms fixed in Portal, which will first read and accept all GTC fixed therein, so that the user acknowledges and accept these procedures as necessary to access the products and services offered in the section Purchase Portal.

The User formalize its purchase by meeting all phases set out in paragraph purchase and shipment telematics. The General Conditions of Contract, will become part of the contract at the time of acceptance of the User expressly manifested through the completion and submission of procurement data to the third paragraph of purchase.

The use of any of the services of the Portal, suppose the user acceptance without reservations of any kind, each and every one of the General Conditions of Use of the Website and the General Conditions and, where appropriate, the Specific Conditions of Contract that made available to the User prior to the finalization of purchase, governing the acquisition of the tourist offer and the purchase of any other products and services offered through the Website.

Documentation and Language

LThese General Terms and Conditions are available at all times in the section Online Shopping Portal MEETING PARKS and can be printed and stored by the user.

These General Terms and Conditions are written in Spanish.

Technical means

The Portal will provide the user with all necessary technical means to identify and correct errors in entering your data in different forms that appear on the screen during the checkout process.

Special Conditions of Contract for the purchase of tourist

Concept of Tourist Offer

The concept of Tourist Offer includes packets formed by the combination of accommodation and ticketing service to leisure parks managed by GROUP MEETING PARKS and therefore subject to the Book IV (package holidays) of Royal Decree 1 / 2007 of 16 November.

Acquisition of tourist

When the user starts to manage the reservation, and depending on the dates and number of persons / night, find a tab (“View Available Hotels”) which will display all the available hotels in the selected dates.

Chosen by the user the option Hotel + Check for and once completed the purchase process, the User will receive via email a voucher (the “Bonus Book”) with all the information acquisition.

With the issuance of the Bond Reserve understood all the requirements for provision of replacement of the invoice document, in accordance with Royal Decree 1496/2003 of 28 November, approving the regulation regulating billing obligations.

The user must present the voucher with the document proving his identity (DNI, NIE, Passport) in the landmark hotel and the leisure park entrance elected. Both the hotel and leisure park your voucher stamped with his official seal.

Access to the Hotel shall take place between 12.00 and 24.00 on the day of booking and departure before 12.00. Otherwise, the user must always notify the hotel before 18pm the day of entry. The Hotel reserves mostly include only breakfast (this information is included in the respective links allowing the user to view more information and details of service each of the hotels). The user would be interested if any additional services may contract directly with the hotel. MEETING PARKS no liability on internal policies and conditions of each hotel.

To proceed with the payment, the user must follow each and every one of the on-screen instructions.

Para proceder al pago, el Usuario deberá seguir todas y cada una de las instrucciones que aparecerán en pantalla.

To book a special offer will be required to pay the full amount in advance by credit card. The reservation will be valid once the payment has been confirmed.

Payment must be made by credit card which the contracting states having or being authorized by it for use. Any fraudulent use of the same shall entitle MEETING PARKS not handle the purchase, without prejudice to demand compensation for damages caused.

MEETING PARKS also reserves the right not to process those orders when the recovery operation is rejected for any reason, it will warn the user that the appropriate purposes.

PARQUES REUNIDOS se reserva igualmente el derecho a no tramitar aquellos encargos cuando la operación de cobro haya sido denegada por cualquier causa, lo que se advertirá al Usuario a los efectos oportunos.

As electronic payment system, PARKS MEETING, has installed a payment gateway ecommerce. All data provided for this purpose are encrypted to ensure maximum security thereof. They are housed in a secure server certified by Verisign SSL. MEETING PARKS also states that, in any way stored in the data provided by users through the payment gateway, and only retained while making the purchase, and payment is made before the expiry of the withdrawal period.

In order to ensure safety for our customers, PARKS MEETING reserves the right to request the documents relating to the identity and method of payment of the user.

Amendments and Cancellations

a) Changes
The user may change the date of your reservation as long as you do with ninety-six (96) hours in advance by calling the telephone number 911 547 478, at the following times: 9-14 and 15 to 18pm on weekdays and 9-12 on weekends and holidays.

b) Cancellation
The User shall at all times be entitled to rescind the contracted services, be entitled to a refund of the amounts been paid, but must compensate MEETING PARKS in the amounts indicated below, unless such termination occurs by force majeure:

  • The User shall pay the expenses of management override + the + a penalty consisting of 5% of the total amount, if the cancellation occurs more than ten (10) and less than fifteen (15) days in advance, 15% between days three and ten, and 25% within forty-eight (48) hours prior.
  • In the event that the tourist offer was subject to special recruitment economic conditions, the cancellation charges will be in accordance with the terms agreed between the parties and should take into account the user that if such specific conditions imply that Hotel hired in each case have checked the price of the rooms in advance MEETING PARKS without any possibility of return, you will impact the user such full cancellation fees .

Groups

In case the user wants to make a group booking, it must be made by email to the address info@travelparks.com iindicating your phone number and the number of children, adults, and the type of job in which you are interested . PARKS MEETING will directly contact the user when I have a proposal and in any event no later than ten (10) days following receipt by email MEETING PARKS.

Changing the GTC

MEETING PARKS reserves the right to modify at any time these GTC or where appropriate, the specific conditions that are applicable procurement and any other general or special conditions, use regulations or warnings that may apply. The duty to notify the Users shall be accomplished by modifying the General Conditions in the Portal MEETING PARKS.

In any case, before hiring products or services will always reference the General Conditions and, where appropriate, the specific conditions that are applicable Procurement. It also reserves the right to modify at any time the presentation, configuration and location of the website, as well as the contents and the conditions for its use.

PROTECTION OF PERSONAL DATA

The personal data that the user fills out here and any other data generated after because of their relationship with us, will be included in files that Travelparks Viajes, SLU (based in Madrid, Paseo de la Castellana 216, floor 16, postal code 28046, Email: lopd@grpr.com) and its parent United Parks Central Services, SA (established in Paseo de la Castellana 216, floor 16, postal code 28046, Madrid, Spain; email: lopd@grpr.com) are co-responsible (The “Managers”). The data will be used for the development, maintenance and control of the User's relationship with us and in particular to manage your purchase and to process requests that User guide us and keep communications to improve our services and for statistical purposes.

To exercise your rights of access, rectification, cancellation and opposition under the terms established by law, send a written request to the directors, with the subject “Request ARCO-Marketing Department“ and enclosing a copy of document proving their identity.

LAW. JURISDICTION

The General Conditions of Contract and, where appropriate, the specific conditions that are applicable Procurement, shall be governed by Spanish law, which applies in matters not provided in this contract on the interpretation, validity and performance.

The parties expressly waive the immunity they may have and submit themselves to the Courts of Madrid to settle any dispute which may arise in the performance of the contract terms.